Sony Ericsson P900 symbian operation system software repair in US

Published by: jack 2009-01-08

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I recently bought a Sony Ericsson P900 Smartphone. I bought it from ebay (England) since it hasn't been released in the United States yet (I live in US). I downloaded some 3rd party software and now my phone freezes at the start up screen (with the Sony Ericsson Logo)and will not function. I also can't sync it to retore my old settings. I called the US Sony Ericsson Support and they said they can't support it nor repair it until it's released in the US. My question is: How can I fix this without sending it back to England?

I had tried both methods and did not work. Any other solutions? Thanks

Unfortunately, anything else would require that the P900 finish booting up. There have been some reports that units in the situation you describe are not actually hung, but rather are just taking a very long time to boot. With a fully charged battery, try leaving the unit powered on for as long as possible to see if it will finish booting. Otherwise, there is no other solution available other than to arrange to send it back to Sony-Ericsson in Europe.

inkt-ga: In searching for some information to help you, I came across various instances where owners of the S-E P800 and P900 had their Smartphone crash and hang on them after downloading too much data or too many applications into its limited memory. To be exact, what they discovered is that, when the memory is nearly full, the unit's processing speed slows down to a crawl... and once the memory is full, the unit refuses to even boot. Often, this is accompanied by file system errors/disk corruption. There are several things you can try. Since this will require trial and error, I am posting this here in the Question Clarification section to provide you with the opportunity to try each and see if it gets you out of the bind you are in. Only after we find the correct solution will I post it as the Answer. Please try the following: Option 1: Power up the unit, then after it hangs, hold down the Power button for at least ten seconds to perform a 'soft reset'. This may not help if the non-volatile memory is full. Option 2: It is possible to force a 'hard reset' by essentially intentionally crashing the operating system. Please note that doing so may corrupt the file system, requiring the operating system to reformat the memory and hopefully restoring the factory default settings. To do this 'hard reset', power up the unit, then remove the battery with the power still on. Wait ten seconds, then reinstall the battery and power up the unit again. If there is no change, remove the SIM card, power up the unit, then remove the battery again. Please let me know if either of these helps you. Regards, aht-ga Google Answers Researcher

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