Metrix announced the MESA
application suite which provides Support Desk, Field Service and Repair
Center capabilities
incorporating state-of-the-art Web technology.
The product gives enterprise service organizations powerful tools for
improving customer satisfaction while increasing the ROI on customer
support operations, according to the vendor.
Larry Laux, president and CEO of Metrix, said: "1997 was the year that the
commercial viability of World Wide Web solutions was proven, and Metrix
believes that customer service and support functions will greatly benefit from
application of this technology. The Web enablement and advanced
customization features of MESA will enable our customers to realize
substantial service level and profitability improvements."
Technology: Software Press Releases::
of the OnBase enterprise content management (ECM) software suite, has the latest addition to Quadrant HRs employee and manager self-service offering.
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First off the line is the MESA Support Desk module which enables customers
and business partners to enter service requests, query knowledge bases,
perform status inquiries, and directly open Return Material Authorizations
(RMAs) via the Web.
The module is designed in such a way that workflows are built around a
dynamic business model, enabling a service enterprise to manage overall
resources rather than individual tasks.
Retail Reseller News::
have a suite of services in place through our Micros-Retail group to in three areas: enhanced productivity, customer service, and inventory accuracy.
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Restaurant / Food Service Information Technology Directory::
Our products include Enterprise Suite, MAS 90 and MAS 200, BusinessWorks, and support managers and users to improve customer service while at the same time
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Enterprise Mashups: Mashed Or Half-Baked? - SOA / Web Services ::
Self-Service IT. There are three main types of mashups: presentation, calls to a mapping API can reveal customer addresses to the map service provider.
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Investors Business Daily: Breaking News::
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MESA Suite Brings Customer Self-Service to the Enterprise